1. Summary
- We usually dispatch paid, in-stock orders within one working day.
- We send abroad duties paid: import duty and customs handling are paid when we post. You should not get a customs bill on delivery.
- You may return an order for any reason within 30 days of receiving it. You pay the return postage on a change-of-mind return.
- If the product is faulty, damaged in transit, incomplete, or not as described, we cover the return postage.
- These practices apply worldwide. They do not reduce any mandatory consumer rights in your country.
This page should be read with our Terms and Conditions. If this page is more favourable to you as a consumer than the Terms, this page applies.
2. Dispatch
The deck on sale now is a pre-order. Those orders start shipping in January 2027. Once we have received payment in full and the goods are in stock, we usually dispatch your order within one working day. A working day means Monday to Friday, excluding public holidays in England and Wales.
Orders placed on a Saturday, Sunday, or English public holiday are usually dispatched on the next working day. Orders placed late in the day may be treated as received the following working day.
Dispatch is not the same as delivery. Dispatch means we have handed the parcel to the carrier. The time the carrier then takes to reach you depends on the service chosen at checkout and on the destination.
We will not dispatch an order that is still pending payment, that we have reasonably refused under the Terms, or that is for goods not yet in stock. If an item is listed as coming soon or on a waitlist, there is no dispatch until it is for sale, you have ordered it, and we have received payment.
If we cannot dispatch within one working day, we will tell you. A longer print, packing, or carrier delay is not a breach of that practice where we have told you, or where an event beyond our reasonable control has intervened, as described in the Terms.
3. Delivery
We ship to addresses we accept on the payment page. Available countries, delivery options, and postage prices are shown on that page before you pay. Postage is added there unless the order is marked as including delivery. Import duties and customs charges are paid when we post, as described in section 4.
Delivery times shown on the payment page or on a carrier’s site are estimates, not guarantees, unless the law treats a stated date as binding or we have agreed a date in writing.
You must give a complete, accurate name and address, including any apartment, building, or postal-code detail the carrier needs. A phone number is optional, but it helps the carrier if they need to call about the parcel. You are responsible for extra cost caused by a wrong or incomplete address, a refused delivery, or a parcel that cannot be delivered because nobody was available to receive it, unless the law says otherwise.
Risk in the goods passes when they are delivered to the address you gave, or collected from a pickup point you chose. UK and EEA consumers keep the rights the law gives them if goods are lost or damaged in transit before delivery.
Where a tracking number is available, we will send it to the email used on the order, or show it in an order confirmation, once the carrier has accepted the parcel.
4. International orders
We post from the United Kingdom. For orders sent outside the UK we use a duties-paid service. We pay import duty and the carrier’s customs handling when we post. You should not be asked to pay those charges on delivery.
We do not add UK VAT or US sales tax at checkout. You must still comply with your country’s import rules. We are not responsible for delays, inspections, or seizures by customs.
If a parcel is returned to us because it was refused, unclaimed, or blocked by customs, we may refund the product price less the original outbound postage and any duty we cannot recover, unless the law requires a fuller refund.
5. Lost, delayed, or damaged in transit
If a parcel has not arrived within a reasonable time after the estimated delivery window, contact us with your order details. We will raise a query with the carrier. We may ask you to wait until the carrier’s investigation period has run before we resend or refund.
If goods arrive damaged, incomplete, or clearly used in transit, do not use them. Photograph the outer packaging and the goods, and contact us promptly. That is treated as a faulty or damaged delivery under section 8. We cover the return postage in those cases.
6. Returns for any reason within 30 days
You may return goods for any reason within 30 days of the day you receive them. You do not have to give a reason. This applies to customers in the United Kingdom, the United States, the European Economic Area, and the rest of the world.
The 30 days begin on the day you (or someone you nominate, other than the carrier) receive the goods. If an order arrives in more than one parcel, the 30 days begin when you receive the last parcel.
For a change-of-mind return you pay the cost of sending the goods back to us. We do not refund that return postage. We refund the price you paid for the goods and the original standard delivery charge you paid to receive them, unless the law requires a different treatment of original postage.
Goods should be returned unused, complete, and in a condition that does not go beyond what is needed to inspect them as you would in a shop. Cards that have been unsealed and used at a table, marked, or damaged by you may have diminished value. We may reduce the refund by that diminished value where the law allows. Please include all original packaging that you reasonably can.
This 30-day window is a contractual return right we offer to every buyer. It is in addition to, and longer than, the 14-day cooling-off right that UK and EEA consumers have for distance sales. You may use either route. The same return-postage rule applies: you pay return postage unless the goods are faulty.
7. How to return an order
Contact us before you post anything, using the details in section 11. Give your order number or the email used at checkout, and say whether you are returning for a change of mind or because the goods are faulty, damaged, incomplete, or not as described.
We will confirm the return address and, for a faulty return, how we will cover the return postage (for example a prepaid label, a collection, or reimbursement of reasonable postage on proof of posting).
You are responsible for the goods until they reach us. Use a tracked service. Keep the proof of posting. We are not obliged to refund a change-of-mind return that never arrives.
You should send the goods back without undue delay and in any event within 14 days of telling us that you are returning them.
8. Faulty, damaged, or wrong goods
If the product is faulty, arrives damaged, is missing pieces, or is not the product you ordered, we cover the return shipping. Do not pay for a return until we have told you how we will cover it, unless you prefer to post first and claim reimbursement of reasonable tracked postage.
Contact us promptly and, where you can, send photographs. We may offer a replacement or a refund. Replacements depend on stock. If we cannot replace the item we will refund it.
This does not affect your statutory rights. UK consumers have additional rights under the Consumer Rights Act 2015, including a short-term right to reject faulty goods in the first 30 days. EEA consumers have the legal guarantee of conformity under their national law. US and other customers keep any mandatory warranty or remedy their law requires.
9. Refunds
Refunds are made to the original payment method unless we agree otherwise or the law requires a different method.
We refund once we have received the returned goods and checked them, or earlier if the law requires (including where a UK or EEA consumer has cancelled and provided proof of return). We may withhold a change-of-mind refund until the goods are back with us or you have supplied evidence of sending them.
We aim to process a refund within 14 days of receiving a valid return, and sooner where we can. Your bank or payment provider may take additional time to show the money.
We do not charge a restocking fee on a return that meets this page.
10. Your legal rights
Nothing on this page takes away rights you have by law that you cannot give up.
United Kingdom and EEA. Distance-selling cancellation (usually 14 days from receipt) still applies. Our 30-day return is longer. For cancellation, the law usually requires you to pay return postage unless we have agreed to pay it or the goods are faulty; that matches this page. Faulty goods are covered by the Consumer Rights Act 2015 (UK) and by national consumer-sales law in the EEA.
United States. Some states require additional return or disclosure rights for online sales. We will honour those mandatory rights. Our 30-day any-reason return is offered to every US buyer on the terms in section 6.
Elsewhere. If your country requires a longer cooling-off period, or requires us to pay return postage in cases this page does not, that local rule prevails for you.
11. Contact
Questions about shipping, an order, or a return should be sent to contact (at) mafiacardgame.com or through the contact page.
Please include your order number or the email used at checkout. Do not send payment card numbers.